Highfield Level 2 Award in Conflict Management (RQF)
Who is this qualification for?
This qualification is aimed at individuals who require training in conflict management. It is appropriate for a wide range of sectors and is suitable for anyone who has a customer facing role, deals with service users or the public. It can also be a useful qualification for individuals who would like a better understanding of how to prevent conflict situations from arising and feel more confident in being able to deal with situations if they arise.
How long will it take?
To complete this qualification, learners should
expect to undertake a total qualification time (TQT) of 16-hours and of
this 11-hours is recommended as guided learning (GL).
These include how communication can be used to solve problems and
reduce the likelihood of conflict, the factors that influence human
responses in conflict situations, how to assess and reduce risks in
conflict situations, how to communicate effectively and de-escalate
conflict in emotive situations and good practice to follow after
This qualification is assessed by a multiple-choice test.
*Please see below for dates available on this training:
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